Shipping policy

 

The Evidence Files strives to provide excellent service and makes its best effort to meet the timing commitments detailed in this policy. Please thoroughly review this so that you know what to expect regarding receipt of your order with us.

Please Note: All shipping carriers are experiencing unprecedented volume that may cause tracking update and final delivery delays. We process orders at our distribution centers around the clock to get your order in transit as fast as possible! However, delivery dates during check out are estimations provided by the shipping carrier and some packages may experience delays while in transit. It may take up to 24 hours for the first tracking scan to appear online though the package has departed our facilities. Once the package has been scanned by the carrier, the estimated delivery will update on the carriers tracking site.

We ship to all 50 United States. We are able to ship some items to APO/military addresses but weight restrictions may apply and orders must be placed over the phone and not online. 

Order Cancellation and Changes

Once an order has been generated, we will not cancel or make changes to your order.

Shipping Method

We reserve the right to use a different shipping carrier (using a comparable service) than what was selected at checkout. Orders will be shipped using our preferred provider and we are unable to accommodate shipping orders on a customer's personal shipping account.

Free/Included Items

Free or bonus items included with purchase may be substituted with other items of similar value as necessary and will be shipped using the lowest cost means available.

Tracking Information

We will post tracking numbers to your order at the time of shipment or as soon as they are available. If there is a signature requirement on your package, for security purposes we will not remove that requirement for any reason.

Address Changes

Packages will be delivered to the address confirmed on your order. For security, address changes cannot be made after the order is placed. We are unable to change shipping addresses, redirect, or place a hold on a shipped package.